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Service Coverage

RICHI offers a complete turnkey solution for all customers, including pre-sales consulting, project design,equipment manufacturing, global installation, spare parts supply, and excellent after-sales service.

Pre-sales service:

24/7 service consultation in 365 days a year.
Product consultation:
24/7 service consultation in 365 days a year.
Effective ways to find us:
Email, Tel, WhatsApp, Skype, Facebook, Linkedin, YouTube, Online chat
Technology support:
Efficient technological solutions are custom-made for you.

Service during the sale

RICHI regards product quality as the life of the enterprise, the main parts and wearing parts are made of high-quality wear-resistant materials, coupled with advanced processing technology.

Our team of experts is on hand to help you with your project and provide high quality service and technical support, right from the start of the project and for the lifetime of the complete production line.

  • TCustomizable
    production line
  • Regularly feedback
    on the progress of the product
  • Strict testing
    before they are shipped to project customer

After-sale service

Accepting service consultation in 365 days a year.

  • Field-site installation guiding and training are provided by our experienced engineers. They guide feed production line or pellet production line installation and also help solve problems occurred during the installation.

  • We will return customers on a regular basis, to ensure proper operation of the production line.

  • Professional Install team will provide the professional install service.

  • We provide accessories for all equipment.

Packaging And Transport Quality Test Before Delivery Check Items When Packing After-sale Service
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