Wood Pellet Machine

FAQ:

• Q: Are you manufacturer or trading company?

  We are professional pellet machine manufacturer and supplier in China, also with marketing department and R&D center.

• Q: I am newer to biomass wood pellet production industry, how to design the suitable pellet plant?

  Don‘t worry. We have helped many beginners. We provide the best project design plan and production equipment configuration according to the needs of each customer, different production plans, and different raw materials.

• Q: Do you offer installation and training?

  Yes. We can dispatch technicians to customers' site to help install equipment and train how to operate.

• Q: How can you guarantee the after-sales service?

  We have a professional after-sales service center with experienced and skilled engineers. When there is a problem with the equipment, our engineers will be sent to your site to solve the problem in time.

• Q: Are there some pellet production project in my area I can observe?

  RICHI Machinery have pelletizing cases in many countries, if there are projects in your country, we can contact the customer to arrange a visit for you.

• Q: Which kinds of raw material can be used for making pellets?

  Sawdust (waste wood chips/shavings), other forest waste, agricultural straw, stalk, bamboo, peanut shells, rice husk, bagasse, alfalfa, palm fiber etc.

• Q: What is the main process for making pellets?

  Coarse Crushing Section(Splitter, Wood Chipper)—Drying Section—Crushing Section—Pelletizing Section—Cooling Section—Packing Section

• Q: What is RICHI's work flow?

  Inquiry—Quotation—Communication—Order Confirm & Payment Received—Production—Production Tracing & Inspection—Check Every Product—Book Vessel & Arrange Delivery—Documents Post/Telex Release—Customs Clearance—Arrange Delivery to Clients` Site—Discharge Goods—Arrange Installation & Debugging

• Q: How do I pay to you?

  (1) 30% deposit of the total amount to be paid by T/T after signing the sales contract, the balance of 70% will be paid before the goods leave the factory. (2) 30% deposit of the total amount to be paid by T/T after signing the sales contract, the balance of 70% can be paid by L/C before the factory leave goods. (3) We can negotiate specific payment terms with our client.

• Q: How long is the delivery time?

  For standard machines, that would be 25-30 working days; For non-standard machines and customized machines according to customers' specific requirements, it would be about 30-60 working days. we work with the biggest freight forwarder in North China. if you need to appoint other freight measures, we can arrange them because we have rich experience and sufficient funds to handle.

• Q: How about the documents after shipment?

  After shipment, we wi ll send all original documents to you by DHL, including Bill of Lading, Commercial Invoice, B / L, and other certificates as required by customers.